Return & Refund Policy

1. Cancellation Policy

1.1 Cancellation Before Dispatch

Orders are typically dispatched within 6 hours of being placed. If a cancellation request is received within 6 hours of placing the order, it will be accepted, and a full refund will be processed after deducting a 2.5% Payment Gateway Charges (Razorpay).

1.2 Cancellation After Dispatch

Once an order has been dispatched, tracking details will be shared as proof of dispatch. If a cancellation request is received after dispatch, Intellidesk will assess the shipment status before proceeding:

• If the shipment can be recalled without additional effort or cost: The cancellation will be accepted, and the refund will be processed without any deduction of Freight charges.

• If the shipment is already in transit: The cancellation will be accepted, and the refund will be processed after deducting the actual freight charges incurred, Ranging from ₹700 to ₹3000, depending on the product weight and destination pin code.

1.3 How to Request a Cancellation

To request a cancellation under either scenario above, please email us at support@theintellidesk.com with your order details. Approved refunds will be processed within 2–5 working days of receiving the request.

2. Returns

You are eligible to return any item within 7 days of receipt with the 7-Day Risk free return Policy that applies to all orders in the Standing Desk Category under following circumstances:

1. The product delivered is different from what was ordered

2. The item has been received in a physically damaged condition or is found defective in its working after installation.

3. Any parts of the product that are described in packing list are missing.

   ***UNBOXING VIDEO IS MANDATORY FOR ALL DAMAGE/MISSING RELATED COMPLAINTS
   

2.1. Resolution Options

• Parts Replacement:  In case of any in-Transit damage or manufacturing defects of parts, then Intellidesk will provide the free replacement of the damage/defective part or adequate reimbursement. We will be responsible for shipping those parts to your location.

• Return & Refund: If you are not satisfied with the resolution provided by us, we offer a return & refund option.

Once the reverse pickup is done (within 3-4 days), Refunds are processed within 2-3 days to the original payment mode.

2.3 Risk Free Returns

You are also eligible for a risk free return under following circumstances:

1. Product doesn't meet requirements

2. Slight color variation due to photographic lighting sources or your monitor settings

3. Minor dimension changes

4. Ordering the wrong color, product, size, model, or price issue between sale events

5. Complaints related to product stability or perceived sturdiness shall not be considered manufacturing defects and are not eligible for a replacement.
   
   If your situation is suitable for circumstances above, you are responsible for 15% of your order product price (including tax). The restocking fee is charged to cover the Payment Gateway Charges along with To & Fro Shipping Charges incurred to process your order. The same shall be deducted from your refund.
   
   On-Site Support for Dismantling & Packaging for return:

   Should you require assistance with dismantling the product for return, On-Site Dismantling and Packaging support service can be provided at an additional Charge of Rs 699/- You can request the same while placing your return request with us.

2.4. GENERAL INFORMATION FOR ALL RETURNS

1. All items must be returned in their original factory packaging and in a new condition, which must be unassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.

2. We will need photographic proof of the packed product from your end while opting for a return. We may cancel the request if you fail to provide substantial proof.

3. Returned items are subject to inspection prior to issuing a refund.

4. Though the product images are a true representation of the standard product, slight variation in color replication may occur due to lighting/flash during photography or your monitor settings. Warranty Or Return does not cover basic color differences or minor imperfections in the product.

5. *Note: We do not accept returns on bulk orders. Due to this reason, we recommend that you order only one item to test before ordering more than five of any one item.

3. Refund

3.1 Refund Process:

Return request ➡️ Pickup of the Products (3-4 Days) ➡️ Goods returned to the warehouse (Transit Time depends upon the pincode) ➡️ Personnel check the status of the returned goods (1 Day upon receipt of Products) ➡️ Check status OK ➡️ Refund will be processed (3-4 Days).